Policies – Balzac's Coffee Roasters
Balzacs Coffee PROUDLY CANADIAN

Shipping

Free shipping applies on orders over $50 in Canada. For orders to the US, free shipping applies on orders over $75 CAD*. For orders that don’t meet the free shipping minimum, we offer 3 shipping options: Canada Post Regular, Xpresspost, and Priority shipping with rates calculated at checkout. For US customers, we offer Canada Post Expedited USA shipping.*Free shipping threshold subject to change without notice.

Swyft Delivery is available for next business day delivery within the Greater Toronto Area at select residential postal codes. Same Day Delivery applies to orders received before 12 p.m. on weekdays only. Orders received after 12 p.m. will be delivered on the following business day on weekdays only. Swyft delivers Monday thru Friday evenings or as otherwise noted at time of checkout. Delivery updates and tracking information are sent via SMS.

Actual delivery times may vary and are not guaranteed. Delivery estimates are from the time of shipment to delivery, not including warehouse order processing time. Please allow up to 3 days for your order to be processed and shipped.
 

Returns

If you are unsatisfied with your product or there is an error with your order, please contact us at online@balzacs.com

Privacy Policy

Balzac’s Coffee Roasters will never sell, trade or distribute your information to another company for any reason, without your consent, other than to deliver the purchased product. We utilize Shopify, one of the most secure and trusted ecommerce services available to power our online store. They provide high levels of security and encryption. Your credit card information is collected when you place an order, and it is only used to process your order. We do not retain credit card numbers for future orders. If you have any questions or concerns about our privacy policy, please contact us at info@balzacs.com.

Terms and Conditions  

All prices are in Canadian Dollars (CAD). Balzac’s Coffee Roasters currently accepts Visa, Mastercard, and American Express credit cards for online purchases. Prices are subject to change without notice. The product price does not include shipping.

Sales tax is applied where required. Coffee is not subject to sales tax, but our other merchandise is.

After you submit your order, you will receive a confirmation that your order was received. Your order will be shipped no more than three business days after the payment has been approved.

Making Ontario Accessible

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