PROUDLY CANADIAN
JOB BOARD
When applying for a position, kindly follow the instructions provided in the job posting.
CURRENT OPENINGS
If you wish to submit your resumé for a position not listed below, please email careers@balzacs.com. Be sure to include your preferred location.
Balzac’s welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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CAFÉ MANAGER
Toronto & Vaughan Metropolitan Centre
CAFÉ MANAGER
Are you a self-motivated, driven person with a strong managerial spirit who enjoys coffee? Do you want to be a part of a growing team dedicated to producing and serving some of the best sustainable coffee around? Well then, we think you need to join the Balzac’s Management Team!
Reporting to the Toronto Regional Manager, the Café Manager will be responsible for taking the lead role in all aspects of day-to-day café operations, managing employee performance, and ensuring unparalleled customer service. The Café Manager must effectively oversee all activities relating to café operations with the goal of increasing café profitability, engaging and motivating staff to perform optimally, and boosting Balzac’s brand reputation through increased customer loyalty.
Our Commitment to You:
- A competitive salary.
- Both autonomy and support – you’re in charge, the success of the café location depends on your hard work and dedication to the position, but we’re also here to support you as you grow professionally with our team.
- Opportunity for personal entrepreneurial growth and development – build on your foundational knowledge of business operations and managing a successful café.
- Paid training and orientation period.
- Access to company benefits package and Employee Assistance Program.
Your Commitment to Us:
The Credentials:
- Minimum of 5 years’ experience in a related position required, with at least 2 of those years spent in a Supervisory or superior position.
- Barista and customer service experience
- University degree or college diploma (Business, Hospitality, Food Service) preferred.
- Event management and/or bartending experience preferred. (Powerhouse and Vaughn locations only)
- Smart Serve Certificate preferred. (Powerhouse and Vaughn locations only)
The Knowledge, Skills and/or Abilities:
- Financial aptitude – ability to analyze financial data and reports to make both proactive and effective business decisions.
- Proficiency in Microsoft Office applications (i.e. Excel, Word, PowerPoint).
- Ability to lead, work and motivate in a team environment.
- Excellent verbal and written communication skills.
- Ability to strategically problem-solve and make appropriate business decisions confidently.
- Ability to build and maintain effective work relationships that help to grow Balzac’s brand and reputation.
- Willingness to assume other duties and responsibilities.
About the Job:
Oversee all Café Operations
- Assign responsibilities and duties to employees to maximize operational effectiveness.
- Effectively prepare work schedules that are appropriate for business volumes.
- Coordinate with vendors and order supplies as needed. Maintain inventory controls.
- Monitor and manage the financial performance of the café.
- Support café staff and communicate clearly to ensure effective store operations.
Manage Performance
- Interview, hire, train and guide new employees in delivering excellent customer service and performing optimally.
- Monitor and manage employee performance by regularly conducting performance reviews, providing feedback, and administering progressive discipline when necessary.
- Mentor employees and effectively lead by example to build trust, promote employee engagement and increase retention.
Ensure Unparalleled Customer Service
- Listen to valuable feedback from customers and make appropriate changes and business decisions to meet customer needs.
- Advise employees on the best ways to resolve issues with customers and deliver excellent customer service.
- Address all customer concerns and/or complaints in an appropriate manner to ensure the safety, respect and dignity of all parties involved.
Working Schedule:
- Full-time, day shifts, Monday-Friday
- Occasional evening and weekend work based on business demand
Locations:
- Toronto Church and Carlton location
- Vaughan Metropolitan Centre
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I.T. Support Administrator
Head Office, Ancaster
I.T. Support Administrator
Reporting to the Director Systems and Technology the I.T. Support Administrator is responsible for supporting all Information Technology systems within the company and administering key company operational and functional portals.
Our Commitment to You:
- A competitive salary.
- Paid training and orientation period.
- Access to company benefits package and Employee Assistance Program.
- A positive and safe work environment
- Career progression and skills development
Your Commitment to Us:
The Credentials:
- Previous experience in a similar role is an asset
- High School Diploma
The Knowledge, Skills and/or Abilities:
- Team player and people-focused; will interact with a variety of personalities
- Exceptional time management, organizational and problem-solving skills, with the ability to multitask while always maintaining great attention to detail.
- Excellent oral and written communication skills.
- Ability to use Microsoft suite.
- Ability to work well under pressure while simultaneously motivating and driving others to perform at an optimal level.
- Is positive and solution oriented
- Attention to detail
- Good interpersonal and communication skills
- Willingness to accept the most effective role.
- Commitment to excellence and exceedingly high standards.
- Ability to interact with a wide range of individuals and technical issues.
About the Job:
- Provide support for all technology products
- Manage and apply changes in corporate applications and/or portals
- Create/Update documentation
- Installation & configuration of computer hardware, operating systems and applications.
- Maintenance and monitoring of computer networks and systems.
- Analysis of call logs in order to discover any underlying issues or trends.
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Responding to call-outs in a timely fashion.
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Performing training sessions (group or individual) with employees
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
- Administrate infrastructure, including firewalls, databases, malware protection software and other processes
- Assist in any duties to support the operations, as requested by supervisor or manager
Working Schedule:
- Full-time 40 hours/week, day shifts, Monday-Friday
- Evenings, weekends, and some overtime hours to accommodate business demands and position requirements may be required
Locations:
- Head Office, 675 Tradewind Drive, Unit 4, Ancaster, ON L9G 4V5
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Full or Part-time Baristas
Various café locations
DESCRIPTION
Balzac’s Coffee Roasters opened in 1996 and now features fourteen locations as well as a wholesale division. Our focus is simple – to serve an exceptional product in a beautiful environment. Each of our locations has been carefully selected for its historic significance and character. Rich in detail and vintage ephemera, Balzac’s Cafes are perfect venues to delve into a good book, catch up with an old friend, or just simply enjoy a delicious cup of coffee and a sweet treat. We are currently seeking a Barista with full-time availability (including evenings, weekends, and holidays). The position reports to the Café Manager. Previous Barista experience is preferred, but we are willing to train. A commitment and passion for customer service is critical.KEY RESPONSIBILITIES
- Customer Service
- Order Preparation
- Ability to work well in a team environment
- Strong work ethic, keep the Café clean
- Maintain a positive work environment
- Maintaining of customer service and Café cleanliness standards
- Being an Ambassador for all company products and practices
QUALIFICATIONS
- Barista experience preferred but not required
- Previous employment in customer service preferred
- Ability to work in a Team environment
- Willingness to accept the most effective role
- Physical Demands and Working Conditions:
- Ability to work standing up for 8 hour shifts.
- Ability on occasion to lift up to 25lbs. unassisted and carry as required
- Ability to lift and turn throughout the shift
- Ability to twist, turn, reach and work above shoulder level.
Working Schedule:
- Full-time and part-time, day shifts, including evenings, weekends, and holidays.
Locations:
- Various café locations, please indicate which café you are applying for.
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Packaging & Production Team Member
Head Office, Ancaster
Packaging & Production Team Member
Do you want to be a part of a growing team dedicated to producing some of the best sustainable coffee around? Well then, we think you should join the Balzac’s Team!
Balzac’s Coffee Roasters was founded in 1996 and now features fourteen Café locations plus a thriving and growing wholesale division. At the heart of our operation is our packaging and production team who are responsible for ensuring all our cafes and wholesale customers receive their orders fresh and on time. It is a highly physical, fast-paced job - from packing small online orders, to loading, wrapping and shipping multiple skids of coffee to our wholesale partners. Our packaging and production staff are the best in the business. They are a big part of our current and future success!
Our Commitment to You:
- Competitive wages
- Paid training and orientation period
- Access to company benefits package and Employee Assistance Program
- A positive and safe work environment
- Career progression and skills development
- Annual safety shoe reimbursement
Your Commitment to Us:
- Precise attention to details
- Commitment to teamwork and cooperation
- Ability to lift 20 to 60 lbs and pass a Safe Lifting Test
- Positive, solution-oriented attitude
- A commitment to safe work practices
- Willingness to do what it takes to get the job done
About the Job:
- Fill coffee orders and pack coffee to prepare for shipping.
- Assist in receiving and stocking inventory; manual transfer of green coffee bags and other warehoused items.
- Mix various blends and maintain accuracy in mixing logs and coffee identification processes.
- Ensure the cleanliness and preventative maintenance of warehouse equipment.
- Maintain organized, labelled, clean, and well-maintained work areas.
- Assist Delivery Drivers with loading and unloading the delivery vehicles and accompanying Delivery Drivers as a delivery assistant when required.
Working Schedule:
- Full-time, day shifts, Monday-Friday
- Occasional evening and weekend work based on business demand
Location:
- 675 Tradewind Drive, Unit 4, Ancaster ON, L9G 4V5 (Four Positions Available)
Balzac’s is committed to fostering a diverse work environment and is an equal opportunity employer. We thank all applicants however only those selected for an interview will be contacted. Balzac’s will provide reasonable accommodation in compliance with AODA when notified by a candidate that accommodation due to a disability is required for the interview process. Apply with Resume and Cover Letter to: careers@balzacs.com